Browser Setting for Bill Pay

Microsoft Edge

• With the browser open, click the menu icon (three horizontal dots). Then click Settings.
• While in settings, click Privacy, search, and services.  Turn off Tracking Prevention.
• While still on the Privacy, search, and services page, locate the Clear browsing data section and click Choose what to clear.
• Select Browsing History, Cookies and other site data, and Cached Images and files.  Click Clear Now.
• Click Clear.
• Under the Settings menu, select Cookies and site permissions. Then, click Manage and delete cookies and site data.
• Turn on Allow sites to save and read cookies data (recommended). Turn off Block third-party cookies.
• In the Allow section, click Add and type billpaysite.com for Comsumer Bill Pay or businessbillpay-e.com for Business Bill Pay and click Add.
• While still on the Cookies and site permissions page, click See all cookies and site data and then click Remove All.
• Under the Settings menu, select Cookies and site permissions. Then click Pop-ups and redirects.
• Turn off Block (recommended).
• In the Allow section, click Add, type billpaysite.com for Consumer Bill Pay or businessbillpay-e.com for Business Bill Pay and click Add.
• Under the Settings menu, select Languages.
• Under Language ensure that English (United States) is the first, or only, language listed.
• Restart the browser by closing all open sessions.

Google Chrome

• With the browser open, select the menu icon (three vertical dots).  Select help, then click About Google Chrome.
• Click Settings.
• On the left-hand menu, select Privacy and Security.
• Click Cookes and other site data.
• Under Default behavior choose Allow all cookies.
• Scroll down to the Allowed to use third-party cookies option. Click Add, type billpaysite.com for Consumer Bill Pay or businessbillpay-e.com for Business Bill Pay and click Add.
• If applicable, select the box next to Including third party cookies on this site and click Add.
• Click See all site data and permissions.
• Then click Delete all data or the garbage can icon.
• Click Clear all.
• On the left-hand menu, select Privacy and Security.
• Click Site Settings, scroll down, and click Pop-ups and redirects.
• Click Add to the right of Allowed to send pop-ups and use redirects.
• Type billpaysite.com for Comsumer Bill Pay or businessbillpay-e.com for Business Bill Pay and click Add.
• On the left-hand menu, select Privacy and Security.
• Next, delete your browsing history.  From the Privacy and Security page, click Clear browsing data.
• In the Time range section, choose All time. Then, select Browsing History, Cookies and other site data, and Cached Images and files. Click Clear data.
• While still in Settings, select Languages.
• Under Order language based on your preference, ensure that English (United States) is the first, or only, language listed.
• Restart the browser by closing all open sessions.

Firefox

• With the browser open, select the menu icon (three vertical dots).  Select help, then click About Firefox.
• Click Settings.
• Click General, scroll to the Language section and click Choose.
• Ensure that English (United States) is the first, or only, language listed. Click OK.
• Click Privacy and Security, under Enhanced Tracking Protection, select Custom. Then, clear all checkboxes.
• Scroll down to the History sections. Click the Clear History button.
• Choose Everything from the drop-down menu. Select Browsing & Download History, Cookies, and Cache, then click OK.
• Scroll to the Cookies and Site Data section and click Clear Data.
• Select Cookies and Site Data and Cached Web Content, then click Clear.
• Click Clear Now.
• While still in the Cookies and Site Data section, click Manage Exceptions.
• Under Address of website, type billpaysite.com for Consumer Bill Pay or businessbillpay-e.com for Business Bill Pay and click Allow.  Click Save Changes.
• While in Privacy & Security, scroll to the Permissions sections and click Exceptions for Block pop-up windows.
• Under Address of website, type billpaysite.com for Consumer Bill Pay or businessbillpay-e.com for Business Bill Pay and click Allow.  Click Save Changes.
• Restart the browser by closing all open sessions.

Safari

• With the browser open, select Safari then Preferences or Settings.
• Click Privacy.
• De-select Prevent cross-site tracking and Block all cookies.
• Click Websites, then select Pop-up windows.
• In the When visiting other websites drop-down menu, select Allow.
• Note:  if billpaysite.com or businessbillpay-e.com doesn't appear, the online banking web address or a variation should appear.  Allow should still be selected for that address. 
• Delete browsing history. Click Safari, then Clear history. In the Clear sections select all history then click Clear History.
• Restart the browser by closing all open sessions.