NetTeller
Frequently Asked Questions

How much does NetTeller Online Banking cost?

NetTeller Online Banking is FREE to all First National Bank in Olney account customers.

How do I open a NetTeller Online Banking account?

Simply stop by any of our locations to sign up.

What if not all my accounts appear on my account list?

You must be a sole or joint owner on an account to have it added to your profile. If an account falls in this category and is not shown on your listing, simply call a personal banker to have it added.

What happens if I open a new account after I am already signed up for NetTeller Online Banking?

New accounts do not automatically appear on the NetTeller. Phone a personal banker at 618-395-8541 or 1-888-937-3178 and ask to have this account added to your profile. You must be sole or joint owner of the account to have it added to your profile.

How often should I change my PIN number?

You should change your PIN number at least once a month. You do this by clicking on the down arrow in the NetTeller options, click on Management, then click on Change NetTeller Internet Banking PIN.

You can view your previous two statements as well as your current statement.

All same day transfers to deposit accounts made Monday through Friday before 3:00 p.m. will show in your account immediately. Transfers made to loans will appear the next business day.  Transfers will not be available at the ATM until the following business day. All transfers made on a weekend, bank holiday, scheduled or requested after 3:00 p.m. will be processed one (1) business day later.

You are allowed 3 PIN attempts before being locked out of the system for 24 hours. Phone or stop in to talk to a Personal Banker to have them reset your account or assign you a new PIN. Your NetTeller ID will remain the same.  For some ideas for stronger passwords, click here.

You will be able to reset your own PIN if you have updated your current email address and completed the information for your question and answer prior to three unsuccessful PIN attempts.  The email address and the question and answer can be completed under the Options tab.  After you have entered your email address and question and answer information, you will be able to select the option Reset PIN on the top right corner of the screen.  You will complete the information requested on the screen.  If this information is a match, you will receive an email stating how to reset your PIN.  Your PIN will be reset to the last four digits of the name on the NetTeller account.

Immediately change your current PIN number under the “Account Management” option. Contact a Personal Banker at the bank at 618-395-8541 or 1-888-937-3178 during business hours.

No. The account pseudo names or “nicknames” are not stored on your PC, but on our NetTeller Online Banking system. Therefore, they will remain the same no matter where you are.

We recommend that your browser support 128-bit encryption with SSL protocol.  This will be a requirement at some point in the future.

NetTeller has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and PIN number.

I share a checking account with someone else. Do we both need to sign up for NetTeller Online Banking?

Yes. Each individual will be given a separate User ID and PIN.

Are there limits on the number of transfers I can make?

The NetTeller Online Banking system does not limit the number of transfers you can make. However, Federal Regulations limit the number of withdrawals and transfers on certain types of savings accounts and money market accounts. If you are unsure about the restrictions on your accounts, please contact us at 618-395-8541 or 1-888-937-3178 or email us.

When are emails answered?

We will respond within one business day of receipt either by email or phone. When sending email messages, please keep in mind that email isn’t always secure. Therefore, when sending us an email message, do not include any sensitive information like account numbers, balances, or passwords.

Will I still get an account statement?

Yes, we will send monthly or quarterly statements to all of our customers.

Can I still write checks on accounts that I use in NetTeller Online Banking?

Yes!

I am behind a corporate firewall. Can I use Online Banking?

Yes you can. Being browser-based means you can conduct your banking and it won’t interfere with your company’s firewall.  NetTeller does operate in a secure environment that requires the use of certain ports in your firewall. If you experience any problems, you should contact your network or firewall administrator. They will need to contact us at 618-395-8541 or 1-888-937-3178 between 8 a.m. and 4 p.m. (CST) to make changes to your firewall that will allow your LAN to see our site.

Do I have to change my PIN number?

While we suggest that you change your PIN number once a month, our NetTeller system requires that you change your PIN number every 6 months for security reasons.